Customer Quality Representative 3DP (m/f)

 

Customer Quality Representative 3DP (m/f) Proto Labs GmbH Feldkirchen, Mosbach Promptly and accurately address technical questions from our customers or from within the sales team including material, build and part design issues; work as an interface between the customer and the sales organization.

Is World´s Fastest Digital Manufacturing Source For Custom Types And Low-volume Production Parts We Offer Product Designers And Engineers Quick-turn Manufacturing Services That Can Injection Mold Cnc Machine And 3d Print Parts In As Fast As A Day We Stock Hundreds Of Engineering-grade Thermoplastic Resins And Liquid Silicone Rubber (lsr) For Injection Molding A Variety Of Plastics And Metals For Machining And High-performance Materials For Our 3d Printing Processes Our Interactive Web-based Business Offers Designers And Engineers Plastic Metal And Lsr Parts From A 3d Cad File In As Little As One Business Day   For Our Locations In Feldkirchen (near Munich) And Mosbach We Are Looking For A   Customer Quality Representative 3dp (m/f)   This Position Within Our Sales Organization Essentially Comprises The Following Tasks: Promptly And Accurately Address Technical Questions From Our Customers Or From Within The Sales Team Including Material Build And Part Design Issues Work As An Interface Between The Customer The Sales Organization And The Manufacturing Departments When Post-sales Quality Issues Arise Work Cross-departmentally To Research The Symptoms Determine Their Root Causes And Recommend A Course Of Action Support Manufacturing Upon Request By Analyzing Pre-shipment Quality Or Process Issues And Recommending Technical Solutions Support Customer-centric Philosophy In All Written And Verbal Communications Both Internally And Externally Document Relevant Notes In The Intranet And Critical Information In Crm Resolve Issues Diplomatically In A Logical Non-emotional Manner Contribute To Continuous Improvement Activities As Required These Are Your Qualifications: Technical Background And/or Understanding - To Easily Grasp The Manufacturing And Business Processes Experience With Quality Control Inspection Techniques And Documentation Methods Experience With 3d Cad Modeling Software Solidworks Or Equivalent Is Highly Desired Solid Understanding Of The 3d Printing Process Including An Understanding Of Thermal And Mechanical Properties Of Plastic And Metal Materials Used Solid Understanding Of Mechanical Design And The Principles Of Designing For 3d Printing Understands General Concepts Of Cnc Machining Proficient With Measuring Instruments Including Calipers Surface Plates And Height Gages Experienced With Crm And Ms Office Products Successful Experience Working Directly With End Customers As Part Of A Revenue Generating Team Fluent English And German Technical Language Skills Both Verbal And Written Strong Verbal And Written Communication Skills Strong Interpersonal Skills With An Ability To Build Rapport And Customer Trust Effective Problem Solving Skills If This Job Vacancy Has Attracted Your Interest We Are Looking Forward To Receiving Your Application Including Your Earliest Date Of Entry And Your Salary Presentation To Mrs Beatrix Hölsken Human Resources Hrde@de Engineer Ingenieur Ingenieurwesen Kundenbetreuung Support Prozessoptimierung Technik Techniker Qualitätssicherung Qualitätswesen Software CAD CNC Kundenbetreuer Consulting Kundenberater Mechanik Mechaniker 3D Print Engineer Ingenieur Ingenieurwesen Kundenbetreuung Support Prozessoptimierung Technik Techniker Qualitätssicherung Qualitätswesen Software CAD CNC Kundenbetreuer Consulting Kundenberater Mechanik Mechaniker 3D Print Customer Quality Representative 3DP (m/f) Promptly And Accurately Address Technical Questions From Our Customers Or From Within The Sales Team Including Material Build And Part Design Issues Work As An Interface Between The Customer And The Sales Organization Feldkirchen Mosbach Engineer Ingenieur Ingenieurwesen Kundenbetreuung Support Prozessoptimierung Technik Techniker Qualitätssicherung Qualitätswesen Software CAD CNC Kundenbetreuer Consulting Kundenberater Mechanik Mechaniker 3D Print

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